IT Technical Support Specialist

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We’re looking for an IT Technical Support Specialist to join an international organization with companies in different industries. This is a role, giving you the opportunity to shape how IT support is delivered across multiple countries and teams.

You’ll be the go-to person for technical questions, day-to-day troubleshooting, and user enablement - helping colleagues work smarter, not just fixing issues when they arise.

If you enjoy solving problems, teaching others, and working with people across cultures, this could be a great fit.

https://southwesternventures.com/toopakkumised/

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What kind of person are we looking for?

Background

  • Previous experience in IT Support / Helpdesk / Technical Support

  • Comfortable supporting international users (Europe + US)

  • Experience working in Microsoft environments

Skills & Mindset

  • Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, licensing, etc.)

  • Solid troubleshooting and research skills

  • Tech-savvy and resourceful

  • Critical thinker - able to figure things out even if you haven’t seen the issue before

  • Comfortable using AI tools and modern research approaches (incl. agentic/AI-assisted workflows)

  • Not afraid to pick up the phone and speak with users or vendors

  • Empathetic and patient communicator

  • “Teacher mindset” -  you don’t just fix issues, you help people learn

  • Curious about new technologies and willing to bring ideas forward

  • Self-driven and comfortable without micromanagement

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Day-to-day responsibilities

  • Provide helpdesk and technical support to international teams

  • Troubleshoot Microsoft 365 issues:

  • Support Windows / macOS / mobile (iOS) environments

  • Assist with onboarding and user setup

  • Train employees on how to use Microsoft 365 tools effectively

  • Research and implement better support solutions and workflows

  • Identify when to escalate issues and when to solve independently

Benefits

  • Work equipment provided:

    • Laptop

    • Docking station

    • Monitors

    • Keyboard/mouse

    • KVM switch (if needed)

  • International travel opportunities 🌎

Want to know more?

Southwestern Recruitment' recruiter Kristian Paekivi will answer your questions.

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+371 26150847
kristian.paekivi@swrecruitment.ee

www.southwesternrecruitment.com

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